Support & Help
Answers to common questions. Still stuck? We're one message away.
Frequently asked questions
How do I create my first GST invoice?
After signing up and completing the 2-minute onboarding, go to Invoices → New Invoice. Pick a customer, add items, and the CGST/SGST/IGST split is calculated automatically based on your state. Save and share the PDF over WhatsApp in one tap.
Which GST rates does BizGST Pro use?
We use the current GST 2.0 slabs — 0%, 5%, 18%, and 40% (effective 22 Sep 2025). The old 12% and 28% slabs were removed. Any items you imported at old rates are flagged so you can update them.
Can I export my data?
Yes, always. Your data is yours — export invoices, customers, and reports any time. There is no lock-in, even on the free plan.
How do payments and upgrades work?
You can start free forever. To upgrade, visit Dashboard → Upgrade and pay via UPI; your plan is activated quickly. In-app card/Razorpay checkout is rolling out soon.
Is my data secure and private?
Yes. Your data is hosted in India (Mumbai region), protected with row-level security so only you can see your business data, and we follow the DPDP Act 2023. See our Privacy Policy for details.
How do I file GSTR-1?
Go to Reports → GSTR-1 Summary. BizGST Pro compiles your B2B and B2C invoices into a filing-ready summary and exports a CSV you can use on the GST portal. We also send you a reminder before the due date.